Booking Guide | Terms & Conditions
Book and Go, managed by Insight Asia Travel will contact right after getting your “BOOK THIS TOUR” to secure your trip with us.
- Deposit 30% of the total booking amount by Western Union | Bank Transfer | Online Payment by Major Credit Cards: Visa, Master. Your Credit Card is safe with our Secured Online Payment System.
- Extra deposit will be advised during peak season
- The amount of deposit is forfeit in case of cancellation.
Confirmed Services Voucher
- The Confirmed Services Voucher with Day-by-day Itinerary will be sent by email within 12 working hours.
- The Confirmed Services Voucher is the Official Services Agreement between client and Book and Go, managed by Insight Asia Travel
- The Final Confirmed Services Voucher in full details will be resent to your Inbox 10 days prior to Trip Starting Date
Outstanding Balance Payment
- Outstanding Balance should be settled 30 days prior to arrival date.
- Payment can be by bank transfer or by major credit cards: Visa, Master.
- Amount of payment is NET. Client should bear the extra bank fee at their end.
- Payment in full requested for trip starting date lesser than 30 days at the time of booking
Cancellation & Refund
Cancellation should be made in writing to Book and Go, managed by Insight Asia Travel
- 60 days prior to arrival date: No cancellation fee applied.
- 59 – 30 days prior to arrival date: 10% of the total booking price.
- 29 – 15 days prior to arrival date : 20% of the total amount
- 14 – 8 days prior to arrival date: 50% of the total amount
- 7 days prior to arrival date: 100% of the total amount
No show: 100% of the total price of the booking will be charged.
Unused Services: Non- refundable for any unused service after the trip has commenced.
We advise all clients to purchase traveler’s insurance during your trip with us.
Complaints & Customer Services
A dedicated customer care team is assigned to handle any customer service issues whilst on the ground. Insight Asia Travel consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.
Licenses & Permits:
All Book and Go, managed by Insight Asia Travel offices, subcontracted suppliers and other service providers used comply with license and permit requirements, based on the relevant regulations of each country in which Book and Go, managed by Insight Asia Travel operates.
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
The client agrees to indemnify and to save Book and Go, managed by Insight Asia Travel from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractors or subcontractors in connection with the performance of this agreement.
This agreement is governed by and construed in accordance with the laws of Vietnam (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.
Book and Go, managed by Insight Asia Travel act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore Book and Go, managed by Insight Asia Travel reserves the right to modify tours and itineraries with or without notice. Insight Asia Travel tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Book and Go, managed by Insight Asia Travel